FAQS

We are committed to your convenience; therefore, we do not require you to print out a ticket! You will receive an email confirmation shortly after you place your order, and this will serve as your digital ticket. Take a moment to review the information on the email to make sure everything is correct. 

Specifically, please make sure your name, the arrival date, location, and the number of people in your party are all recorded correctly. As long as all of your information is as it should be, we’ll have your name written on a manifest at the door on the day you arrive. 

We want to make sure everyone has a great experience here at Polynesian Fire! As such, Seats are predetermined ahead of time based on when you bought your ticket.  Since our events are often sold out, and we want to remain fair to all guests, we do not reassign seats upon early arrival.

Parking availability varies by location, but all Polynesian Fire Luau venues offer convenient options for guests.

Myrtle Beach:
On-site parking is available, making arrival and departure easy and stress-free.

Orlando:
On-site parking is available directly at the venue for guest convenience.

Daytona Beach:
Guests may park directly in front of the venue as well as along N Beach Street, where street parking is readily available.

During major holidays or large local events in Daytona Beach (such as Bike Week, Jeep Week, and similar events), parking remains available but may require parking slightly farther away due to increased traffic and attendance. We recommend arriving a bit earlier on these days to allow extra time for parking.

We’re no different from other similar restaurants when it comes to acceptable apparel. With that being said, feel free to dress in flowery Aloha attire; we love that! As a heads-up, both of our locations include great air conditioning, and so the inside can be quite chilly at times. So, you may want to bring a light jacket if you get cold easily.

We want to make sure you have the best experience possible! Since all three locations sell out regularly, we recommend all guests purchase their tickets and reserve their spots online ahead of time. 

We understand that things sometimes come up! You may cancel or change your reservation up to 24 hours before the scheduled start time of your show. To avoid complications, we do not allow for cancellations or modifications after the 24-hour mark of your show’s start time. This also includes if someone from your party has to cancel last-minute and after that 24-hour mark. Did you order tickets through an outside vendor? If so, you’ll need to consult with that vendor about their cancellation policy.

Gratuities are not included in the ticket price. If you feel our team enhanced your experience, you’re welcome to tip in whatever way feels most comfortable to you.

Tips may be given directly to your server, bar staff, or performers, either by leaving cash at your table or by adding a gratuity to your bar tab.

We truly appreciate your generosity and support of our hardworking team.

You’re in luck! At Myrtle Beach Luau, Orlando Luau and Daytona Beach Luau, non-alcoholic drinks are included free of charge, with a few non-alcoholic drink exceptions that may require an additional charge. Alcoholic drinks are also available to purchase and are not included.

Here at Polynesian Fire, we mindfully mark each item on our menu that is Gluten Free or Vegetarian. In addition, we do not use peanut oil as we are aware that nut allergies are common. Since we have a commercial kitchen, we do not offer separate menus, and cross-contamination is possible.​